Success Stories

"Rick has demonstrated to us the professionalism and urgency that every customer likes to have, to make them feel like they are important - and it’s just not words."

August 13, 2004

To Whom It May Concern:

I would like to take this time to say Thank You to Rick Frederick for the urgency he demonstrated in helping us rebuild and align our extruder, while installing our new Conforma Clad screws. We had originally planned to rebuild and install the new screws on August 20th and 21st. On the morning of August 11th the rear bearing on our Wenger 185 extruder came apart, which disabled our extruding capabilities. I put in a call to Rick Frederick, at approximately 10:00 AM, and explained to him the situation. He immediately suggested that he could be here within a day. The next morning at 5:00 AM he began helping us finish disassembling our extruder and rebuilding it. During the rebuilding process, he helped us gain knowledge and explained all critical points of the rebuild to us for future reference. He showed professionalism at its highest level and physically helped in the rebuild process, as if it were his own extruder. Rick has demonstrated to us the professionalism and urgency that every customer likes to have, to make them feel like they are important - and it’s just not words. Again, our team would like to thank Rick Frederick for his knowledge, professionalism, urgency and attention to detail so that our rebuild would be a great success and function properly when we began our pet food processing.

-Plant Manager

Conforma Clad is more than just a wear-protection provider. Rick Frederick is one member of our specialized team of engineers that is dedicated to providing complete wear solutions for processes facing severe abrasive, erosive and corrosive wear. Rick is an extrusion expert, with over 15 years of industry experience.

Rick began his extrusion career at Wenger Manufacturing, Inc., where he was employed as a service technician for over ten years. During this time, he conducted single and twin-screw extruder startups, installations and rebuilds at Wenger plants worldwide. He also performed production process troubleshooting and developed new extruder products and technologies.

Rick came to Conforma Clad in June 2003, as an applications engineer for the petfood, aquafeed and human food extrusion markets. Since then, he has helped leading extrusion companies solve even their toughest wear problems. Rick shares his extrusion expertise with our customers by providing troubleshooting consultations, full extruder rebuild assistance, complete wear diagnosis and on-site technical training.

We provide more than just wear protection. Our engineers are dedicated to helping you find the solution to your severe wear.